Terms of Service

1. Acceptance of Terms

By accessing and using the MedExplore platform and MediMe mobile application (collectively, the "Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

MedExplore is a comprehensive health tourism platform that connects patients with hospitals, doctors, and travel agencies. MediMe is a mobile health companion application. Together, they provide:

• •Lead management and patient coordination for hospitals and agencies
• •Health profile management and treatment request submission for patients
• •AI-powered medical analysis and recommendations
• •Travel and accommodation coordination
• •Payment processing and financial tracking
• •Telemedicine and follow-up consultation capabilities

3. User Responsibilities

As a user, you agree to:

• •Provide accurate, truthful, and complete information in your profile and treatment requests
• •Maintain the confidentiality of your account credentials and password
• •Not use the service for any illegal or unauthorized purpose
• •Not engage in harassment, abuse, or discriminatory behavior toward other users or service providers
• •Report any fraudulent activity or unauthorized account access immediately
• •Comply with all applicable laws and regulations
• •Not attempt to gain unauthorized access to the platform or its data systems

4. Account Terms

Account Eligibility:

• •You must be at least 18 years old to create an account (or 13 with parental consent for the MediMe app)
• •You are responsible for maintaining the accuracy of your account information
• •You may not create multiple accounts or transfer your account to another person
• •MedExplore reserves the right to suspend or terminate accounts that violate these terms

Account Verification:

We may require identity verification for hospital and agency accounts to ensure legitimacy and prevent fraud.

6. Payment Terms

Payment Processing:

• •All payments are processed through PCI-DSS compliant third-party payment gateways
• •You authorize us to charge the payment method you provide for services rendered
• •Prices and fees are subject to change with notice
• •Refunds are processed according to our refund policy and individual service agreements
• •Payment information is encrypted and securely stored

Billing and Invoicing:

You agree to pay all charges incurred by your account. Hospitals and agencies receive invoices and financial reports through their dedicated dashboards.

7. Intellectual Property

Platform Content:

• •All content on MedExplore and MediMe, including text, graphics, logos, images, and software, is the proprietary property of MedExplore Health Technologies
• •You are granted a limited, non-exclusive license to use the platform for its intended purpose
• •You may not reproduce, distribute, or transmit any content without written permission
• •You may not reverse engineer, decompile, or attempt to discover the source code of our platform
• •All rights not expressly granted are reserved

User-Generated Content:

By uploading medical documents, test results, or other content, you retain ownership but grant MedExplore a worldwide, non-exclusive license to use this content to provide and improve our services.

9. Termination

Termination by You:

You may terminate your account at any time by contacting our support team. Upon termination, your data will be handled according to our Privacy Policy.

Termination by MedExplore:

• •We may terminate or suspend your account immediately if you violate these terms
• •We may terminate services for illegal activities, fraud, or abuse
• •We may terminate accounts inactive for more than 24 consecutive months
• •We will provide reasonable notice when terminating for non-breach reasons

10. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the courts located in Turkey for the resolution of any dispute.

11. Modifications to Terms

MedExplore reserves the right to modify these terms at any time. Changes will be effective upon posting to the platform. Your continued use of the service following the posting of modified terms means you accept and agree to the changes.

12. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall continue in full force and effect.